A Telus Health study reveals that 57% of workers are not concerned about AI, while others fear job changes or job cuts, affecting their mental health. Young people and incomes below $100,000 are most affected. Despite these challenges, AI remains crucial for innovation in the industry.
In 2023, many companies integrated AI solutions to improve efficiency and accuracy in tasks. Applications range from automating administrative processes to predictive analysis, enabling better risk management and personalized client offerings.
For insurance companies, AI offers significant advantages, notably in fraud detection, claims assessment, and customer service enhancement through chatbots and virtual assistants. For instance, advanced algorithms can quickly analyze large data sets to identify suspicious behaviour, thereby reducing financial losses from fraud. Additionally, chatbots and virtual assistants help improves customer service by providing quick and accurate responses to common inquiries.
Read more on Portail de l’assurance